- What is the opening order amount?
- Do we receive a discount on our order?
- What is the shipping cost?
- What is the turnaround time from when I place my order?
- Where is your warehouse located?
- What if I need to expedite shipping?
- What is your return policy?
- Do you offer any support materials or resources to help me merchandise Fair Trade products?
- What do you recommend we purchase for our opening order?
- What payment methods do you accept?
- I have ordered from Trade as One before, do I use the same account for my Trading Post Order?
- My church is supportive of me starting a Trading Post at my church but cannot fund it. Can I purchase items as an individual and still be considered a Trading Post?
Q: How do I contact the Trading Post representative at Trade as One?
A: Contact Cath George via the info on our contact page.
Q: What is opening order amount?
A: $500
Q: Do we receive a discount on our order?
A: Yes, Trading Posts receive a 15% discount off the retail value of each product.
Q: What is the shipping cost?
A: Your orders of $350 or more receive free ground shipping. Should your order value go below $350, you will be charged the regular ground shipping charge.
Q: What is the turnaround time from when I place my order?
A: Please allow 7 business days for processing your order within our warehouse plus the in transit time. Should you have a tighter deadline, simply contact us and we will let you know the feasibility of a faster turnaround.
Q: Where is your warehouse located?
A: Trade as One is located in Santa Cruz, CA and your orders will be shipped from this location. You can view typical in transit times at ups.com (use zip code 95060).
Q: What if I need to expedite shipping?
A: You are welcome to pay the difference between the free ground shipping and a faster shipping service (3-day select, 2-day or overnight). Contact us for information.
Q: What is your return policy?
A: We do not accept returns unless you receive an item that is damaged. In this case, let us know immediately. However, we are committed to mitigating your risk as you work to spread the word about Fair Trade to your faith community or café patrons. So, we do offer exchanges on items you want to return within 60 days of purchase on your first two orders with us.
Q: Do you offer any support materials or resources to help me merchandise Fair Trade products?
A: Yes, we have downloadable signs for our producers as well as a Display Tips Guide that highlights our best ideas on how to display items at your Trading Post. Check out our Resources page for downloads.
Q: What do you recommend we purchase for our opening order?
A: Check out our Trading Post Starter Kit for our best sellers. It comes in 3 sizes depending on what is best for your context. If you would prefer to hand pick items and want to have some extra care, contact us and she will help you choose items for your first order based on what you tell her about your church, the goals of the Trading Post and sales data on our products.
Q: What payment methods do you accept?
A: We prefer you purchase your items online with a credit card (Visa, MC, Discover, Amex). If your church or store is only able to pay with check, contact us to have your account set up correctly.
Q: I have ordered from Trade as One before, do I use the same account for my Trading Post Order?
A: No, you will need a special Trading Post account that has the details of your discounting and shipping offer, so please contact us to get your account started.
Q: My church is supportive of me starting a Trading Post at my church but cannot fund it. Can I purchase items as an individual and still be considered a Trading Post?
A: Of course! If you, your small group, youth group or ministry wants to fund the start of a Trading Post, we will fully support you in your efforts.
