Frequently Asked Questions

General FAQ

Fair trade, our business, and our producers.

Shopping Cart & Checkout FAQ

The checkout process and your shopping cart.

Shipping & Privacy Policy

Our shipping practices and privacy policy.

Return Policy

Find out how to make a return or exchange.

Contact Us

Get in touch with Trade as One.

Gift Handling

We offer a variety of services to meet your gift delivery needs, including the removal of price tags, personalized messages, and, for an additional fee ($4.99), gift wrapping.

Gift Wrapped Boxes

Free Gift Services: Price Tag Removal & Personalized Message

We remove the price tags from every gift order.

We are also happy to offer a free gift message with any order. Gift messages will be printed directly on the packing slip if you do not purchase gift wrap.

If you order gift wrap, your gift message will be handwritten on a gift tag and attached to the gift.

Gift Wrap Details

Your order will be packaged in a kraft box or kraft wrap, depending on the size of the items in the gift order and then tied with a fair trade recycled sari ribbon. Each piece of ribbon is completely unique in color (see photo above). Your gift message will be handwritten on a gift tag and attached to the gift.

Below is a real example of a gift wrapped order:

1.

Products in Gift Box

2.

Gift Box Wrapped Up in Ribbon with Tag

3.

Gift Box in Shipping Packaging

Packing Details

We take great care in packing each item. All gift wrapped items are carefully wrapped and then packed in a Trade as One shipping box. If some of the items in your order are unable to be packaged in one box, we will automatically gift wrap each item appropriately. You will not be charged for additional gift wrap in this case.

At this time, we are only able to offer gift wrapping on an entire order shipping to one address.

If you have any questions about gift packaging, contact us. Also, check out a special blog post showing you exactly what will happen with your package!

Gift Message Policy

Gift messages are limited to 250 characters so that they’ll fit on the gift tag. We reserve the right to omit offensive language.